Welcome to HelpingFast Trust. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how HelpingFast Trust (“we,” “our,” or “the Trust”) collects, uses, stores, and protects information when you visit our website, https://helpingfasttrust.in/, submit an assistance request, contact us, or make a donation.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About HelpingFast Trust

HelpingFast Trust is a charitable organization committed to supporting individuals, families, and communities in need.

We may provide or coordinate support relating to education, medical needs, food, essential living requirements, and community welfare.

Our goal is to use personal information responsibly and only for legitimate charitable and operational purposes.

2. Information We Collect

We may collect personal information that you voluntarily provide when using our website or contacting us.

A. Information You Provide

Depending on the services you use, we may collect:

  • Full name.
  • Phone number.
  • Email address.
  • Address or location details.
  • Information about your assistance request.
  • Details about your family or personal circumstances, where relevant.
  • Donation and payment-related information.
  • Messages, enquiries, and feedback.
  • Supporting documents or photographs submitted with an assistance request.

Please provide only information that is necessary for your request.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and services in use.

This may include:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Pages visited.
  • Date and time of visits.
  • Referring website.
  • Basic website usage information.

This information may help us maintain website security, improve performance, and understand how visitors use our website.

3. How We Use Your Information

HelpingFast Trust may use the information collected for the following purposes:

Assistance and Support

  • To receive and review assistance requests.
  • To understand the needs of applicants.
  • To contact applicants for clarification or additional information.
  • To evaluate eligibility and available support.
  • To coordinate charitable assistance.
  • To maintain records of assistance provided.

Donations and Contributions

  • To process donations through authorized payment providers.
  • To maintain donation records.
  • To issue donation acknowledgements or receipts where applicable.
  • To communicate with donors regarding their contributions.
  • To address payment issues or refund enquiries.

Website and Communication

  • To respond to contact form submissions.
  • To answer enquiries and requests.
  • To improve website functionality and user experience.
  • To prevent fraud, misuse, and unauthorized activity.
  • To comply with legal and regulatory obligations.

4. Sensitive Personal Information

Some assistance requests may involve sensitive information, such as medical details, financial circumstances, educational records, or information about children.

We request such information only when it is relevant to assessing or providing assistance.

Please do not share sensitive personal information unless it is necessary for your request.

Where appropriate, we may request consent or other lawful authorization before collecting or using sensitive information.

We aim to restrict access to sensitive information to authorized individuals who need it for legitimate Trust activities.

5. How We Share Your Information

HelpingFast Trust does not intend to sell your personal information.

We may share information where reasonably necessary for legitimate purposes, including:

Service Providers

We may share relevant information with trusted service providers that help us operate our website or charitable activities, such as:

  • Website hosting providers.
  • Website maintenance and technical support providers.
  • Payment gateways and financial service providers.
  • Email communication providers.
  • Other authorized service providers.

These providers may process information only for relevant services and subject to applicable requirements.

Charitable Activities

Where necessary, relevant information may be shared with authorized volunteers, staff, partner organizations, or service providers to coordinate assistance.

We aim to share only the information reasonably required for the relevant purpose.

Legal Requirements

We may disclose information where required or permitted by applicable law, legal process, court order, or a legitimate request from an authorized government authority.

6. Donations and Payment Information

If you make a donation through our website, your payment may be processed by a third-party payment gateway.

We generally do not need to store your complete debit card, credit card, CVV, or online banking credentials on our website.

Payment information may be handled directly by the relevant payment provider according to its own privacy policy and security practices.

Please review the applicable payment provider’s terms before making a transaction.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, security, and user experience.

Cookies may be used for purposes such as:

  • Remembering website preferences.
  • Supporting website functionality.
  • Understanding website traffic.
  • Improving website performance.
  • Measuring the effectiveness of website content or campaigns.

Some third-party services integrated into our website may also use cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external resources.

These websites operate independently and have their own privacy policies.

HelpingFast Trust is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before sharing personal information.

9. Data Security

We take reasonable steps to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls.
  • Website security monitoring.
  • Secure website connections where available.
  • Limited access to personal information.
  • Appropriate technical and organizational safeguards.

However, no method of internet transmission or electronic storage is completely secure.

We cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and reviewing assistance requests.
  • Maintaining donation and financial records.
  • Responding to enquiries.
  • Fulfilling legal and regulatory obligations.
  • Resolving disputes.
  • Protecting the rights and security of the Trust and its users.

The retention period may vary depending on the type of information and the purpose for which it is held.

When information is no longer required, we may securely delete, anonymize, or dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Ask questions about how your information is used.
  • Raise a concern about the handling of your personal information.

To make a privacy request, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

12. Children’s Privacy

Our website is intended to support charitable activities and community welfare.

We do not knowingly collect unnecessary personal information from children.

If a child’s information is required for an assistance request, it should be provided by a parent, legal guardian, or another authorized person, where appropriate.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

HelpingFast Trust may update this Privacy Policy from time to time to reflect changes in our website, charitable activities, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

HelpingFast Trust

Address:
42/6D, Kambar Street, Gandhi Nagar, Virugambakkam, Chennai – 600092, Tamil Nadu, India

Phone: +91 9551550532

Email: help@helpingfasttrust.in

Website: https://helpingfasttrust.in/

We are committed to treating your personal information with care and responsibility.

Thank you for trusting HelpingFast Trust.